Tag
crisis management
3 articlesWhat I Learned During the Hacking Attacks of August 28, 2013
Lessons from the 2013 NYT domain hijacking on crisis leadership, human collaboration during emergencies, and technical disaster recovery with backup domains.
Benefits of Using IRC or Group Chat & Video Conference During Incident Management
Why technology teams should use IRC or group chat during incident management, with benefits for coordination, transparency, and post-incident analysis.
Opinion on the Amazon S3 Outage; Checklist for Dealing with Outages
Communication checklists for during-incident and post-incident responses, with leadership principles on owning responsibility for outages.